In the state of Puebla, 73.4% of people who carried out administrative procedures or made payments reported being satisfied with the service. This represented the lowest percentage recorded.
The national average for this satisfaction rate stood at 82.3%, placing Puebla below the national benchmark.
Sinaloa was the state with the highest level of satisfaction among its residents aged 18 and older regarding administrative procedures, with 90.3% expressing satisfaction.
It was followed by Coahuila at 88.5%, Baja California at 88.4%, Tamaulipas at 88.1%, and Chihuahua at 87.7%.
These findings were released by the National Survey on Government Quality and Impact (ENCIG) 2025, conducted by the National Institute of Statistics and Geography (INEGI).
Puebla: The State with the Fewest People Satisfied with Administrative Procedures and the Sixth-Highest Perception of Corruption
On the other hand, the survey indicated that in Puebla, 87.7% of the population considered corruption to be a frequent occurrence within government bodies.
Based on this figure, the state ranked sixth nationwide in terms of the perceived prevalence of corruption. The top five spots were held by Michoacán (89.4%), Baja California (89.3%), Mexico City (86.9%), Sinaloa (88.6%), and Oaxaca (88.4%).
In contrast, in Querétaro and Yucatán, 67% and 73.2% of the population—respectively—held this opinion.
Nationwide, the perceived frequency of corruption stood at 84.1%. In other words, Puebla once again exceeded the national average.
The administrative procedure associated with the highest percentage of corruption experiences during 2025 was interactions with public security authorities, at 63.5%.
This was followed by property-related permits (32%); other payments, procedures, or requests (29.3%); and the process for opening a business (23.5%).
Source: ambasmanos
